ChartMentor Support and TradingView AI Scan FAQ

ChartMentor captures your TradingView chart, reads the visible price action, indicators, drawings, and trade boxes, and combines that screenshot with chart context from TradingView itself. The result is a structured AI analysis with market context, key levels, and potential setups.

Make sure your chart is fully loaded and zoomed to show the relevant price action clearly. Keep your preferred indicators active, close any broker panels or popups covering the chart, and avoid clutter from too many overlapping overlays. ChartMentor can receive symbol and timeframe context from TradingView, but the visible structure on screen still matters. See our TradingView Setup Guide for full details.

Scan Chart is for visible chart context by default. The AI can read manual TradingView position tools and visible entry, stop loss, and take profit levels, but it only treats a trade as open when you explicitly say it is open or interactive TradingView order controls are visible on chart lines.

Yes. The AI reads visible custom and community-built indicators as chart context. Indicator-generated BUY/SELL labels or Entry/SL/TP overlays are treated as context unless you explicitly explain how they fit your plan.

Treat your custom prompt like a reusable playbook. Describe your strategy, the market conditions you want, the confirmations you require, the setups you want to avoid, and how you want the output structured. All plans can save a custom prompt, and the Account page onboarding video plus prompt templates are the fastest way to get started.

ChartMentor offers two plans: Free includes 5 chart scans total, no expiry, no card required. Pro is $39.99/mo with unlimited scanning (soft cap for abuse prevention), market context, deeper AI feedback, and priority support. Annual billing saves 2 months.

The Pro plan ($39.99/mo) is the full AI workflow for active traders. It includes unlimited scanning, the best available model/context configuration, reusable custom prompts, prompt templates, weekly mistake-pattern digest, and priority support.

ChartMentor uses a curated set of AI models and routing paths managed from the backend. End users do not currently choose the model from the Account page. Available model routes can change over time as ChartMentor optimizes for quality, reliability, and speed.

Yes. Chart screenshots are processed in real time and are not permanently stored on our servers. All data is transmitted over encrypted connections. We do not sell or share your data with third parties. See our Privacy Policy for full details.